Support Policy for Brabeion Software Products
Brabeion Software provides Full Support for the current version/release of all its products as well as one major release preceding it. Additionally, Brabeion Software will provide Limited Support to the most previous major release for 12 months after the current release has been made available. Regardless of the number of supported releases, Brabeion Software will always provide at least Limited Support for a version/release for a period of at least 24 months from the date on which the version/release became generally available (GA).
Example: Using four version/releases of a product—2.5, 2.3, 2.0 and 1.5, the following support policies would apply.
- When 2.5 becomes GA, 2.5 and 2.3 are fully supported—Enhancement requests will only be accepted for the current (2.5) release.
- 2.0 customers are provided limited support for 12 months
- 1.5 is no longer supported, unless it has been less than 24 months since its release.
Within the Release Notes of a version/release, the support status of the current version/release and the three previous releases is provided within the Support Status portion of the document. Release Notes are provided with the version/release media and published on the Brabeion Software Customer Support Web site.
Brabeion and PricewaterhouseCoopers:
Overcoming PCI Challenges
Is your organization struggling to meet PCI requirements and deadlines? Is the fear of potential fines making it difficult to run and maintain a successful program?
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Brabeion and Forrester Research:
Critical Steps to Automating your IT GRC Programs
The crucial need to effectively manage and mitigate increasing IT risks - coupled with the rise in government-mandated and industry-specific regulations, demand that organizations unify their governance, security, risk and compliance silos to provide a holistic view of the IT environment.
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OCEG and Brabeion Webinar:
Controls Based Risk Management:
From Auditable Policy to Understanding Risk
A unique approach for risk calculation utilizing a "component-based" method leveraging three pieces of information - Requirement, Standard and Control. Get a new understanding of risks from a compliance and controls perspective, enabling fuller visibility into business impacts and decision making.
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Rolling with the Changes:
Managing Compliance in a Continuously Evolving Industry
Financial Services companies face many obstacles due to the regulations and requirements they have to face. Learn how leading commercial and consumer finance company, CIT, has evolved their compliance programs.
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Brabeion in Enterprise:
Featuring: Chevron-Texaco, Brabeion, and Forrester Research analyst Michael Rasmussen. Learn how to efficiently and effectively identify controls to achieve compliance with GLBA, PCI, FFIEC, SOX and HIPAA.
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